| What
is the cost for using South Travel & Tourism LLC service? |
There is NO CHARGE
or service fee to use South Travel & Tourism LLC hotel
reservation service. Back to Top!
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TERMS |
| |
| What
is GCC Market? |
"GCC"
means The Cooperation Council for the Arab States
of the Gulf (GCC) the countries that are included
are Bahrain, Kuwait, Saudi Arabia, United Arab
Emirates, Qatar and Oman some hotels get volume
business from these countries the reason these
country nationals have good discounted Preferential
rates or some don't get volume business from these
destinations so they have higher rates please
do check on our Website for the difference. Back
to Top!
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| What
is CIS Market? |
"CIS"
means Common Wealth Of Independent States the
countries that includes are Russia formerly Soviet
Union, Kazakhstan, Tajikistan, Azerbaijan, Ukraine
all others that
are near by. Back
to Top!
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| What
is HB? |
"HB"
means Half Board, Hotel rates will be inclusive
of Daily Breakfast and Lunch or Dinner
|
| What
is BB? |
"BB"
means Bed and Breakfast the rates quoted on the
Website is inclusive of daily Buffet Breakfast.
Back
to Top!
|
| What
is FB? |
"FB"means
Full Board the rates that will be quoted to you
will be inclusive of Daily Breakfast, Lunch and
Dinner. Usually we don't advertise FB or Full
board rates on our Website but it is always subject
to your request we can always quote you what ever
will be your
request. Back to Top!
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| What
is FIT rates? |
FIT rates is applicable
only for Frequent Individual Travellers. Back
to Top!
|
| What
is GIT rates? |
GIT rates is applicable
only for Group Travellers. Back
to Top!
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| What
is Pan Arab Market? |
Pan Arab Market
countries are Lebanon, Palestine, Yemen, Syria,
Jordan, Libya, Egypt, Morocco, Sudan and Iraq.
Back to Top!
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| |
| RESERVATION |
| |
| How
do I make a reservation? |
From our directory,
or from every hotel details page choose the hotel
you want to stay in and press or click on "Reservation"
Button at the bottom of each hotel page. You will
be taken into a Reservation form. On the form,
just follow the instructions. After you fill out
all of the needed information; press the "Submit
Reservation" button.
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| How
long will it take to get a hotel's confirmation? |
If the space is
available, the booking can be confirmed within
4 to 6 hours.
If no more allotment is available at that moment,
we will make the request to the hotel. In this
case, it might take 1 or 2 working days (depends
on the hotel's reservations clearing process)
to get the confirmation. Back to
Top!
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| What
if the hotel I requested is not available? |
You will be notified
via e-mail if your requested hotel is not available.
And our travel experts will try to find hotels
of comparable standards, prices and in the same
area (if available) for your considerations.
Note: Please fill
in alternative hotels in the reservation form
when making reservation to let us know your preferences
in case of your requested hotel is not available.
To avoid disappointment,
especially over high season periods, very early
booking is strongly advised. Back
to Top!
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| When
I submit my reservation, where does my request go? |
All travel arrangements
are processed through South Travel & Tourism LLC Reservation
Department of our company. All reservation will
be followed up within 24 hours with an email and
if available, a service order.Some hotels do not
confirm reservations immediately. In this case
the email you received from our Reservation staff
will not contain a confirmation number; however
it will contain a Service Order . Your reservation
IS NOT confirmed until you receive a confirmation
number from us. When we receive the confirmation
number, it will be emailed to you. Just for our
records, we take your information, it is &
will be absolutely confidential always. And will
not be sold to any third party companies. Back
to Top!
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| Once
I have made my reservation, will I receive any written
confirmation from the hotel? |
No. The email confirmation
you receive from South Travel & Tourism LLC is all
you will need. It displays your Service Order
Number. Back to Top!
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| Can
I make a reservation directly through the hotel? |
You can, but the
prices displayed on South Travel & Tourism LLC are
available only through our service. If you make
a reservation at the hotel, you will be charged
on average 10% to 50% more. Back
to Top!
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| When
do you check availability? |
We check availability
only at the point of making a
reservation. Back to Top!
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| Will
you confirm my reservation by fax or phone? |
Usually we make
confirmations by e-mail, so please make double
sure that you have provided us the correct e-mail
address. Although if you cannot provide an email
address, we will send the confirmation
by fax. Back to Top!
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| PAYMENT
PROCEDURES |
| |
| When
do I need to Pay?
|
Once we confirm
reservation in return E-mail for you, you will
be given Option date that you need to settle all
your payments on or before this date in failure
to settle all the payments before the Option date
your reservation will be automatically cancelled.
Back to Top!
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| If
I failed to settle payments with in due date can my
reservation be still accepted? |
Yes it will be
accepted but can't promise the same hotel will
be available for your requested dates it is always
subject to availability of the hotel space and
our allocation with the hotel. Back
to Top!
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| Why
do I need to fax authorization form and photo copy
of my credit card? |
We can understand
your security concern. But this is just a way
to filter out any bad transaction and to verify
if the credit card used for the booking was in
fact in your possession and it was you only who
made the booking and not some body who happen
to have your credit card no. etc. We take great
care while handling your credit card information
and do not share any of your information with
other vendors and partners. Back
to Top!
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| Is
the credit card information secure with South Travel & Tourism LLC?
|
Unlike other companies,
we do not ask Credit Card details from you thru
our On-line Reservation Forms even if the system
is protected by standard secure socket layer (SSL)
encryption. Nowadays, there are programs that
can easily hack this protection system. Therefore,
to provide your credit cards and personal informations
a 100 % security, we ask you to send us all the
Credit Card Details by Fax which is a more secure
way to send confidential matters.Back
to Top!
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| Why
South Travel & Tourism LLC ask for a Credit Card Back to
Back copy and any valid ID or passport copy of the
Card holder? |
To prevent fraud
cases and give protection to our clients, South Travel & Tourism LLC and our local Bank Merchant has
come to this agreement mutually to do proper verification
of any transaction before finally it will be charged
to that credit card. Back to Top!
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| Once
I decide to Confirm my reservation with your Company
How do I pay? |
When you receive
Confirmation E-mail from our Reservation staff
they send you same time Credit Card payment form
Thru E-mail you need to fill that form sign by
the card holder and fax back to us with front
and back copy of the Credit card and Passport
copy of the Card holder to be verified by our
Bank in order to prevent credit
card fraud cases. Back to Top!
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| What
Major Credit Cards You accept? |
We accept Visa,
Master Card, AMEX and Diners. Back
to Top!
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| Can
I pay by Bank Transfers? |
Yes you can pay
by bank transfers but you must pay all the Telegraphic
Transfer Bank Charges that is more or less US$
20.00. Telegraphic Transfers can only be acceptable
if you are Arriving minimum of 10 days prior or
else you need to arrange all the payments
Thru Western Union. Back to Top!
|
If
my payments are not clear or my Telegraphic Transfer
is not received
by you can my reservation be still secured or hold?
|
No, if we do not
receive any payments with in due date all your
reservation to be cancelled automatically. Back
to Top!
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| |
| LODGING
RATES |
| |
| Are
taxes and breakfast included in your prices? |
Yes. Unless noted
otherwise, all taxes and breakfast
are included. Back to Top!
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| Do
you offer additional discounts? |
In the hotel directory
check carefully if there are available weekend
special rates or hot deals for the hotel you want
to stay in. Then click on Hotel Details to see
all these special rates. Sometimes we can offer
additional discounts, so check always our hot
deals. Back to Top!
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| Are
your prices by room or by person? |
All prices in our
service are per room, not per person. For example,
a price for a single means a room with one person,
for a double means a room with 2 persons, etc.
Back to Top!
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| How
can you offer rooms at such discounted prices? |
For two reasons.
First, all reservations are made through South Travel & Tourism LLC, our tourism division, who have
negotiated these favorable rates. Second, we use
the internet to do all the transactions, which
cuts our cost considerably. Back
to Top!
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| |
| CANCELLATION
POLICY
|
| |
| What
is your cancellation policy? |
1) If cancellation
is notified to us by fax or email 14 days before
check in date, Full refund less 6 % (Being Credit
Card Processing Fee) will be Paid back to you.
If cancellation is notified to us less than the
mentioned period above then one night charge for
normal season will be levied and refund the balance
amount less 6 % and for peak season full cancellation
charges apply.
2) No show - means
no email or notification of cancellation received
to our office that guest is unable to travel before
the check-in date. Payments are not refundable
and will be forfeited accordingly.
3) Unused vouchers
- No refund provided in event of cancellation
or alteration for the services mentioned in the
voucher which the guest might decide not to use
once the date of check-in
commences. Back to Top!
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| |
| GENERAL
HOTEL POLICIES |
| |
| Can
South Travel & Tourism LLC supply a cot or crib for my
room when I travel with children? |
Most of the hotels
have Baby cot or crib facilities but still South Travel & Tourism LLC Reservation staff will help you
to request or recommend such hotels that are 100
percent sure to have these facilities, it is always
Free of cost. Back to Top!
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| How
do I request an early check-in or late checkout with
the hotel? |
Since hotel policies
regarding early check-in (generally 12:00 noon)
or late checkout (generally after 12:00 noon)
vary by location and by hotel as it is always
subject to availability of the hotel, please contact
us by e-mail or by phone prior to your arrival
to make any necessary arrangements. Back
to Top!
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| |
| Can't find the
answer to your question? |
Email us your specific
question, at helpdesk@southtravels.com
and we will be happy to provide a prompt response.
Back to Top!
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